Genpact Off Campus Drive 2026 | Management Trainee – Quality Analyst | Apply Now
Apply for Genpact Off Campus Drive 2026 for Management Trainee – Quality Analyst role in Gurugram. Check eligibility, responsibilities, shifts, and how to apply.
Apply for Genpact Off Campus Drive 2026 for Management Trainee – Quality Analyst role in Gurugram. Check eligibility, responsibilities, shifts, and how to apply.
Genpact Off Campus Drive 2026 Job Overview
| Company | Genpact |
| Role | Management Trainee – Quality Analyst (Customer Care) |
| Location | Gurugram, Haryana |
| Eligibility | Graduate or Post Graduate in any field |
| Batch | 2025 / 2026 |
| Salary | Not Disclosed |
| Experience | Freshers (Management Trainee) |
| Shift | US Hours – Evening/Night Shift (IST), 10-hour shift |
| Apply Mode | Online |
| Last Date to Apply | Ongoing – Apply as soon as possible |
About Genpact
Genpact is a global professional services firm focused on delivering digital transformation, AI-driven solutions, and business process management. With over 140,000 employees worldwide, the company helps businesses improve efficiency and drive growth using advanced technologies.
Genpact Off Campus Drive 2026 – Job Description
Genpact is hiring candidates for the role of Management Trainee – Quality Analyst (Customer Care). This role is ideal for candidates who have an interest in training, quality analysis, and customer service operations.
You will be responsible for improving team performance, monitoring quality standards, and ensuring smooth customer interactions.
Amazon Associate Quality Services Job 2026
Genpact Off Campus Drive 2026 Responsibilities
- Conduct New Hire Training (NHT) and refresher sessions
- Monitor and audit customer calls/cases for quality
- Provide feedback and improvement plans to team members
- Ensure compliance with company policies and industry standards
- Prepare performance and quality reports
- Handle escalated customer issues professionally
- Identify process improvement opportunities
- Ensure adherence to defined process workflows
Genpact Off Campus Drive 2026 Eligibility Criteria
- Graduate or Post Graduate (any field)
- Experience in International Voice Process (Inbound/Outbound)
- Experience in Quality or Training role
- Strong communication and analytical skills
- Ability to work in a fast-paced environment
Preferred Skills
- Good knowledge of MS Excel & MS Word
- Leadership and team management ability
- Strong problem-solving mindset
- High integrity and compliance awareness
Shift Details
This role requires working in US Shift (Night Shift in India):
- 6:30 PM – 3:30 AM IST
- 8:00 PM – 5:15 AM IST
- 10:30 PM – 7:30 AM IST
(10-hour shift including break, rotational week off)
Why Join Genpact?
- Work on cutting-edge AI & digital transformation projects
- Strong career growth and learning opportunities
- Exposure to global clients and real-world challenges
- Inclusive and innovation-driven work culture
How to Apply for Genpact Off Campus Drive 2026
- Visit the official Genpact careers page
- Search for Job ID: BFS049193
- Fill out the application form
- Upload your updated resume
- Submit and wait for HR response
Apply Online: https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=BFS049193
